Privacy Policy for Teacher Support Base

Last updated: January 27, 2025

Introduction

Welcome to Teacher Support Base. This Privacy Policy outlines the types of data we collect, why we collect it, and how we use it. This service is provided by New Media Projects Ltd and is subject to UK law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information Do We Collect?

• Personal details such as your name, email address, and any other information you provide.
• Technical data including IP addresses, browser specifics, and device information.
• Details about your engagement and activity on our website, including page visits and interaction data.
• Payment information when you complete a transaction.

Lawful Basis for Processing Data

Under UK GDPR, we process your data based on the following legal grounds:

• Contractual Necessity: To provide access to our courses and services.
• Legitimate Interest: To improve our services, personalize your experience, and conduct analytics.
• Consent: For marketing emails, which you can opt out of at any time.
• Legal Obligation: To comply with applicable legal or tax requirements.

Use of Collected Information

The information we collect is used to:

• Deliver and improve our services.
• Send newsletters and relevant course updates (if you opt-in).
• Provide customer support and respond to inquiries.
• Process payments and prevent fraudulent transactions.
• Conduct website analytics and targeted marketing.

Payment Information

We process transactions via Stripe through WooCommerce. Stripe securely manages all payment data, and we do not store sensitive financial details on our servers. For more information, please review Stripe’s Privacy Policy and WooCommerce’s Privacy Policy.

Third-Party Services

We use third-party services such as Facebook, Google Analytics, and WordPress for analytics, marketing, and improving user experience. These services may collect data about you and are subject to their own privacy policies.

International Data Transfers

Your data may be stored or processed outside the UK, including in the United States, where third-party providers such as Stripe, Google, and Facebook operate. We ensure appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses (SCCs) where required by law.

Data Security

We implement security measures to protect your personal information. However, while we strive to use commercially acceptable means to safeguard your data, we cannot guarantee absolute security due to the inherent risks of online data transmission.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request the deletion of your data (“right to be forgotten”).
• Restrict or object to certain types of processing.
• Withdraw consent for marketing communications at any time.
• Request data portability to transfer your data to another service provider.

How to Exercise Your Rights

If you wish to exercise any of your rights, please contact us at info [at] teachersupportbase.com. We will respond to your request within 30 days.

Right to Lodge a Complaint

If you have concerns about how we handle your data, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO):

https://ico.org.uk/make-a-complaint/

Data Retention

Your data is securely stored and retained only as long as necessary to provide our services or as required by law.

Cookies

Our website uses cookies to enhance user experience. Please refer to our Cookie Policy for more details.

Policy Modifications

We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.

Contact Information

If you have any questions about this Privacy Policy, please contact us at info [at] teachersupportbase.com or visit our Contact Page.